Network Operations Specialist
Network Operations Specialist
Innovatus Technology Consulting
About the Role
Innovatus Technology Consulting is seeking a Network Operations Specialist to support network operations for government and defense clients. This role focuses on adding and configuring network devices, providing hands-on technical support, troubleshooting connectivity issues, and contributing to network compliance efforts. The ideal candidate has an intermediate understanding of networking concepts, strong communication skills, and a proactive approach to problem-solving, with a desire to grow within a collaborative Network Operations team.
Key Responsibilities
- Add and configure new network devices, and provide ongoing support through phone, chat, and ticket systems.
- Identify, evaluate, and troubleshoot network connectivity issues across the environment.
- Assist with the configuration, testing, and installation of networking devices (switches, routers, and related equipment) from vendors including Cisco, Brocade, Dell, Juniper, Extreme, and Aruba.
- Support network compliance by implementing security policies (e.g., STIGs), validating security scans (e.g., ACAS), and preparing documentation for cybersecurity reviews (e.g., ATO validation).
- Collaborate with senior staff and other teams to resolve connectivity issues that extend beyond the RDT&E boundary, including engaging HPCMP or opening Cisco TAC cases as needed.
- Apply knowledge of network topology, Active Directory, and basic commands for Brocade and Cisco devices in day-to-day operations.
- Communicate effectively in writing and verbally with team members, vendors, and customers.
- Work collaboratively across functional areas within the department while continuously developing technical skills in Network Operations.
Required Qualifications
- Active or interim Top Secret (TS) clearance.
- Current CSWF certification.
- Intermediate understanding of networking concepts and technical tools/systems.
- Experience identifying, evaluating, and troubleshooting network connectivity issues.
- Experience assisting with configuration, testing, and installation of networking devices from vendors such as Cisco, Brocade, Dell, Juniper, Extreme, and Aruba.
- Experience supporting network compliance activities (e.g., STIGs, ACAS scans, ATO-related documentation).
- Familiarity with network topology, Active Directory, and basic Brocade and Cisco commands.
- Strong written and verbal communication skills and a proactive, collaborative problem-solving approach.
- Ability to work effectively in a team environment and willingness to grow technical skills in Network Operations.
Preferred Qualifications
- Cisco Certified Network Associate (CCNA) certification.
- Hands-on experience with multi-vendor networking environments (Cisco, Brocade, Dell, Juniper, Extreme, Aruba).
- Prior experience supporting DoD or federal network environments, including interactions with HPCMP or vendor TAC support.
About Innovatus Technology Consulting
Innovatus Technology Consulting is a San Diego-based, Service-Disabled Veteran-Owned Small Business that delivers managed IT services, cybersecurity and information assurance, engineering and technical analysis, and enterprise IT solutions to government and commercial clients, with a strong focus on Department of Defense and Navy customers.